HML, an outsourcing company who process UK mortgage documents has adopted Thunderhead’s enterprise customer communications platform.

HML will be able to provide it’s own customers with the opportunity to send documents and messages on a multi-channel basis. HML will no longer be required to rely upon IT resources to make the most basic of changes to mortgage documents.

Here we have an example of an outsourcer who is embracing customer communications management. Mortgage documents are perhaps one of the more complex transactional documents produced and to have the confidence to push this type of control into the user arena without the rigid structures of IT project management demonstrates real confidence in the technology.

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